SaaS PlatformsWeb Development

Custom Operations Dashboard for Enterprise Field Teams

Business team reviewing operations dashboard

Client: Enterprise field services org  |  Services: Custom software, web development

Challenge

Five hundred field technicians relied on outdated tools with poor offline support. Executives lacked real-time visibility into job completion rates.

Delivery

  • Responsive web app with offline-first job packets
  • Role-based dashboards for technicians, managers, and executives
  • API integrations with ERP and HR systems

Results

  • Job status updates synced within 30 seconds when connectivity returned
  • Reporting cycles shortened from weekly to daily
  • Technician NPS increased after UX simplification
Operations team monitoring live dashboard
Live maps and SLA indicators replaced manual spreadsheet reporting.

Custom operations software should meet teams where work actually happens—in the field.

Discuss a similar build with Zervax.